Privacy Policy

This privacy policy is for Double Dipper Paint Strippers, a paint stripping & restoration workshop trading from Unit 3, Crossley Mills, Honley, Holmfirth, West Yorkshire HD9 6PL.

Double Dipper is a sub-brand of Oak & Pine by Design Ltd.

For the purposes of UK GDPR, we are the data controller of any personal data you provide. You can contact us at 01484 666 333 or info@doubledipperpaintstrippers.co.uk with any privacy-related questions.

This is a brochure website with a phone-and-WhatsApp booking model. We do not run a contact form on the site, so the website itself does not collect or store personal data from visitors.

When you contact Daniel by phone, email or WhatsApp, the contents of that conversation (your name, contact details, what you're looking to strip) are held by us as needed to respond to your enquiry and prepare a quote.

When you place an order, we additionally collect the information needed to process and deliver it. Typically a delivery address and any specifications provided in support of the order (sketches, photographs, measurements).

We do not collect bank details directly. Where payment is required, it is arranged separately by invoice.

We use the information you provide solely to respond to your enquiry, prepare a quote and (if you go ahead) strip, restore, finish and return your piece.

We do not use enquiry data for marketing unless you have specifically asked us to, and we do not sell or share your data with any third party for marketing purposes.

We process enquiry data on the basis of legitimate interest, namely responding to a request you have made. We process order data on the basis of contract, to fulfil the order you have placed. We process anonymised analytics data on the basis of legitimate interest, namely understanding and improving how the site performs.

We use Google Analytics 4 to collect anonymous, aggregated statistics about how the site is used, with IP anonymisation enabled. This helps us improve the site. We do not use it to personally identify you, and we do not run marketing or advertising pixels. See the Cookie Policy for the cookies this sets and how to opt out.

We use a Google Maps embed on the Contact page; that embed sets cookies from Google when displayed.

WhatsApp links open the WhatsApp app on your device. We do not see anything until you actively send Daniel a message.

Enquiry data is retained for as long as is reasonably necessary to respond to your enquiry and any follow-up. Order data is retained for as long as is required to fulfil the order and to meet legal record-keeping obligations (typically 6 years for accounting purposes under UK law).

We share order information with delivery couriers as necessary to dispatch goods to you. We use Google Analytics, which processes anonymised usage data on Google's infrastructure as our processor. Beyond this, we do not share your personal data with any third party unless required to do so by law.

Under UK GDPR you have the right to access the personal data we hold about you, to correct it if it is inaccurate, to ask for it to be erased (subject to our legal record-keeping obligations), and to object to or restrict our processing of it.

To exercise any of these rights, please contact us at info@doubledipperpaintstrippers.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this policy from time to time. The date at the top of the page indicates when it was last revised.